|
Responsiveness to business demands in an increasingly dynamic
environment can make the difference between business success and
failure.
The difficulty facing IT Departments is how to staff their teams
to an optimum level in order to maintain and support their current
operation through workload peaks and troughs.
The Challenge
IT requirements are generally fulfilled by a combination of internal
resources, external contractors and service companies.
The use of contractors is not always appropriate. In many cases
the need is short term or part time; or is multi-skilled requiring
more than one person. When
employing a third party company, often their responsiveness is dependant on how
well positioned that particular company is. There is no guarantee they will
have the necessary resources available when the client needs them or that they
will have an understanding of your business.
Often it is not just about skills but skills with specific knowledge
of your business applications environment.
The Solution
Agile Services from System Dynamics is centred on delivering a
guaranteed base-level of services which is agreed with our clients. The
Agile Service gives the ability to call on additional services
as needed, to help manage capacity and timing fluctuations.
Clients are provided with the comfort of working with a highly
skilled and experienced team. Our commitment is shown through acquiring knowledge of your business
applications across our support team. We invest in new technologies and
skills as appropriate to extend the service offering to ensure we meet our client’s
needs.
System Dynamics understands the needs of IT Departments to manage
risk in terms of cost control and service delivery. Our approach
to partnering with our clients’ offers a service which is
tailored to our client’s changing
requirements.
A critical aspect of a successful partnership with our clients
is the role played by the Agile Service Co-ordinator. The Co-ordinator
will pro-actively manage and optimise the service through regular
review and planning sessions with the client ensuring an on-going
win/win relationship.
The Benefits
Agile Services from System Dynamics provides the expertise
to:
- Meet fluctuating business demands
- Allow your business to be responsive
- Allow IT departments to manage resources cost effectively
- Provide our clients with a trusted capability without
having all the required resources and skills permanently in-house
Client Testimonial
“Working in partnership with System Dynamics through
the Agile Service model has allowed us to source a service which
helps mitigate our delivery risk to our business customer”’.
Mary Ellen Kenny, Vendor & Partner Manager.
For more information please email: john.sexton@systemdynamics.ie
|
