Offering Name

Description

Benefits

IT Strategy and Business Alignment

Analysis exercise to support active management and leadership on the use of IT to support the business strategy, enhance management control over IT resources and maximises the value contribution of IT by ensuring alignment of the IT strategy with the business strategy.

• Maximising the value contribution of IT by ensuring alignment of the IT strategy with the business strategy.
• Supports active management and leadership on the use of IT to support the business strategy.
• Enhances management control over IT resource.

Business Process Analysis and Design

We analyse and optimise existing and new business processes to help client organisations improve how they perform their functions and activities in order to reduce costs, make more efficient use of resources and support clients more effectively.

Note:- Business Process Modelling is also a distinct service that can be offered. System Dynamics partners with IDS Scheer a market leader in business process management solutions worldwide to deliver this service to clients.

• A complete set of improvements to clients’ current processes in terms of cost, time and quality.
• Full end to end structured approach adopted to ensure all aspects and influencers to process are considered.
• Produces easily understood process models.
• Identifies problems for resolution.
• Identifies and ultimately eliminates process inefficiencies.

Project Management Maturity Fact Find and Gap Analysis

Review of current project processes and activities, identify shortfalls and gaps, quantify their impact and produce a tailored and customised set of recommendations and an implementation plan that is relevant to the organisation.

• Portfolio project prioritisation.
• Project benefits identification and measurement.
• Project planning and resource management.
• Project financial control.
• Project status reporting and dashboards.

Programme & Project Management Services

Using our “Delivery Excellence” approach we ensure the success of our clients’ projects.

Provide Programme and Project Managers to deliver end to end Programme/Project Management Services.

• Delivery Excellence.
• An Independent and Expert programme/project management service.
• Compliance with Best Practice.
• A full team of Project and Programme Management professionals with Multi-functional skills.
• A fully developed Methodology which can be customised to specific client requirements.

Proposal Evaluation and Solution Selection Framework

Vendor and Solution Evaluation and Selection (VSES) Framework that provides for proposal evaluation and selection, drives the evaluation and selection process towards a successful conclusion and that delivers the best solution to meet defined needs.

• Get a solution that matches your requirements.
• The process is entirely transparent and independent.
• Get the best and most cost-effective solution.

ITIL IT Service Management Fact Find and Gap Analysis Framework

Comprehensive review of the effectiveness and efficiency of service management within your IT organisation with recommendations that provide you with opportunities to provide more effective service support and delivery and demonstrate tangible improvements in service to your clients.

• Provides a review of the IT service management process maturity against best practice and standards.
• Priority areas are highlighted giving the opportunity to focus service management where it is really needed.
• Identifies the gaps and provides a detailed and costed plan to address these.
• Provides a roadmap to implement effective and structured IT service management based on standard ITIL principles.

Organisation Change Analysis and Management

Analyses organisation change issues associated with the implementation of new programmes, projects, initiatives and systems - the people working in the organisation - as the failure to manage the human side of business changes is a major contributor to the reasons programme, projects and initiatives fail.

• Realisation of Business benefit from the change through organisations readiness to accept change.
• Enablement and acceleration of business change.
• Integration of process and technology changes to provide complete solutions.
• Supporting organisation stakeholders.
• Retention of organisational intellectual property - Builds and maintains processes for continual organisational change.
• Enabling the organisation's capacity for sustaining change.

Information Technology Control and Governance Framework

Provides a governance framework to allow IT implement controls and address technical issues and business risks and communicate that level of control to IT business stakeholders.

• Better IT to business alignment built on a business focus.
• Management view of what IT does.
• Fulfilment of the governance requirements for the IT control environment.
• Clear ownership and responsibilities, based on process orientation.
• Accepted by third parties and regulators.
• Shared understanding amongst all stakeholders, based on a common language.

ProtectDynamics – Business-Focused IT Service Management

Aligning IT service management to clients business needs.

• Improved business service support and delivery.
• Enable new business services to be delivered.
• Tangible Cost Efficiencies.
• Reduce time to resolution for critical incidents.
• Predictive and real-time access to problems.
• Improved user satisfaction.
• Reduced unscheduled downtime.
• Increased IT staff productivity.
• Reduced escalated problems.
• Reduced customer-impact problem tickets.